Welcome to the PhotonPay Help Center
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Beginner's Guide
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PhotonPay Account
Payments
Issuing
System Settings
FAQs
Individual User Registration
Q：How long does it take to review identity authentication?
A：Materials submitted during working hours (Monday to Friday from 9:00 to 18:00) will be reviewed within 1-2 working days. (If it is not during working hours, there may be delays, and PhotonPay will prioritize the review on the next working day.)
International Trade Collection
Q：Can I transfer or lend my Global Account to others?
A：No, PhotonPay Global account can not be transferred, gifted, leased or lent to any third party, nor can it be used to receive payments on behalf of others.
Viewing and Applying for International trade foreign exchange settlement quota
Q：Can I still convert currencies if my store has been frozen?
A：You cannot apply for more CNY exchange quota if your store status is abnormal, but it doesn’t affect the existing quota.
Payment Links
Q：What currencies can be supported for paymentlinks creation?
A：The currency supported for paymentlinks creation are consistent with the payment currency, and can support the transaction currency of mainstream countries worldwide.
Create Carduser
Q：Does Photoncards require real-name identity verification?
A：Once passing identity verification, user can apply for Photoncards and customized cardholder's information.
Team security verification & Two-Factor Authentication
Q：If I have multiple PhotonPay members , can I set different fixed verification codes for different memberships?
A：Yes, you can set a different 6-digit fixed verification code for each member account. Modifying the 6-digit verification code for one account will not affect the 6-digit verification code settings for other members accounts.
