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Beginner's Guide
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PhotonPay Account
Payments
Issuing
System Settings
FAQs
Hong Kong enterprises open foreign trade collection registration process
Q：What types of companies are allowed to openv cross-border B2B trade global account?
A：PhotonPay's cross-border B2B trade global account supports mainland and Hong Kong companies (including individually-owned business) and overseas companies to open accounts.
(Note: For overseas companies to open an account, please contact PhotonPay online customer service or exclusive account manager for details)
Global Account
Q：The global account has been deregistered. Is it possible to apply for restoration?
A：The deregistered global account cannot be restored. Please reapply for a new global account for further use.
FX
Q：Why is currency exchange necessary?
A：Mainly to meet the currency requirements at the time of payment, for example, if the payee only accepts euros, and the PhotonPay wallet account only has dollars, you can make the payment through foreign exchange.
Payment Transaction Inquiry
Q：What timezone is used for calculating the clear/settlement times for Payment transactions?
A：The settlement is calculated according to the UTC+0 timezone.
Transaction detail
Q：What is "corrective auth"?
A：The "corrective auth" typically occurs when a cardholder initiates a transaction on a platform, and the seller processes and ships the order. However, if the cardholder requests a "refund" or "reversal" on the platform (while the transaction order status is "successful"), the platform may initiate a "forced deduction" from the Photon Card, with the final transaction status on the platform being successful.
Team security verification & Two-Factor Authentication
Q：What should I do if I forget the 6-digit fixed verification code?
A：If you forget it, you can reset it in "Settings" - "Team Security Verification"- "Team verification code".
