Welcome to the PhotonPay Help Center
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Beginner's Guide
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PhotonPay Account
Payments
Issuing
System Settings
FAQs
Hong Kong enterprises open foreign trade collection registration process
Q：What is the time limit for receiving payments from foreign trade B2B accounts?
A：The delivery time for foreign trade B2B accounts is generally T + 1~ T + 3.
Invoice Payment
Q：What should be done if the bill is unpaid beyond the valid period?
A：Bills that exceed the valid period will no longer be able to be paid. If you need to re-initiate, you can adjust the valid period of the bill and regenerate a new valid bill.
Add and Manage Recipient
Q：How to add recipients in bulk?
A：Log in PhotonPay, click "Account" - "Payout" - "Recipient" - "Batch add recipients", download the batch add template, fill in according to the requirements and upload it.
Payment Transaction Inquiry
Q：What timezone is used for calculating the clear/settlement times for Payment transactions?
A：The settlement is calculated according to the UTC+0 timezone.
View Card Details
Q: Can I adjust the dimension of card transaction details?
A：Yes, you can click the "gear" configuration in the lower right corner to select and sort the card dimensions. After confirming the configuration, click [Save Configuration] or [Submit] .
Team security verification & Two-Factor Authentication
Q：What should I do if I forget the 6-digit fixed verification code?
A：If you forget it, you can reset it in "Settings" - "Team Security Verification"- "Team verification code".
