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Beginner's Guide
Collections
PhotonPay Account
Payments
Issuing
System Settings
常見問題
Mainland China Enterprise Entity Registration
Q：Identity verification information is not approved, what to do?
A：After identity verification fails, you can log in to the PhotonPay merchant platform to check the reason for the failure, and re-submit the application. You can only use PhotonPay's products and services after passing the identity verification. Tips: In the stage of identity verification, the common failure reasons are listed below:
1. Holding the ID card photo without showing the face;
2. Providing screenshots (electronic business license, etc.), not original photos;
3. Failure to provide detailed residential address;
4. Materials uploaded show signs of forgery;
5. The uploaded data is not clear.
Invoice Payment
Q：If the review of the related accounting entry fail, will the bill status change?
A：The status of the bill will change from paid to unpaid.
FX
Q：Why is currency exchange necessary?
A：Mainly to meet the currency requirements at the time of payment, for example, if the payee only accepts euros, and the PhotonPay wallet account only has dollars, you can make the payment through foreign exchange.
Payment Links
Q：Is there a maximum amount limit for order creating paymentlinks?
A：Yes, there is a maximum limit of 5000 USD per transaction.
Create Carduser
Q：Will Photoncards be associated with each other?
A：The Photoncards do not generate any associations. They are designed to maintain anonymity, support customization of cardholder information, and ensure unique card numbers without duplicates. Therefore, no associations are created when processing payouts through the connected platform.
Settings Center
Q：Which features require the use of the PhotonCards card authentication?
A：The card authentication may be used when viewing PhotonCards information.
