歡迎您來到光子易幫助中心
搜索以幫您解答
Beginner's Guide
Collections
PhotonPay Account
Payments
Issuing
System Settings
常見問題
Mainland China Enterprise Entity Registration
Q：Identity verification information is not approved, what to do?
A：After identity verification fails, you can log in to the PhotonPay merchant platform to check the reason for the failure, and re-submit the application. You can only use PhotonPay's products and services after passing the identity verification. Tips: In the stage of identity verification, the common failure reasons are listed below:
1. Holding the ID card photo without showing the face;
2. Providing screenshots (electronic business license, etc.), not original photos;
3. Failure to provide detailed residential address;
4. Materials uploaded show signs of forgery;
5. The uploaded data is not clear.
Global Account
Q：How many global accounts can a member apply for?
A：PhotonPay supports providing ten global account slots for individual users and twenty global account slots for enterprise users.
Add and Manage Recipient
Q：How to add recipients in bulk?
A：Log in PhotonPay, click "Account" > "Payout" > "Recipient" > "Batch add recipients", download the batch add template, fill in according to the requirements and upload it.
Add and Management of Site
Q：If a previously approved website is shut down and no longer processes transactions, do I need to inform PhotonPay staff?
A：Yes, please promptly notify your dedicated account manager or customer service representative about the situation, to avoid affecting your normal use.
Discard
Q：If my Photoncard has been accidentally cancelled, can I apply for reinstatement?
A：Once the photoncard is cancelled, it cannot be reinstated. Please proceed with caution.
Team security verification & Two-Factor Authentication
Q：Which features require the use of the PhotonCards card authentication?
A：The card authentication may be used when viewing PhotonCards information.
