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FAQs
Q：How long does it take for enterprise membership identity verification？
A：The review for enterprise membership usually takes one business day. You can log in to the PhotonPay merchant platform to check the progress of the review. After the review is passed, you can use the PhotonPay service.
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Q：How long does it take to activate a global account after the store is approved?
A：International Bank of Chicago account activation time: T+1, all other accounts: T+0.
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Q：How do I check the exchange rates on PhotonPay platform?
A：Follow these 4 steps:
1. Use your mobile phone number to log in to PhotonPay;
2. Click on "FX" under the Wallet section on the left;
3. Click on "Exchange Rate" at the top of the page to view;
4. If there is no corresponding currency pair, you can create one in the exchange rate section.
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Q：Can the submitted appeal materials be in Chinese?
A：In order to meet the requirements of the bank, we need the appeal materials you submit to be in English. If the materials contain other languages, it may affect your appeal success rate. Please be sure to use English when submitting the materials.
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Q: If the maximum number of cards to be opened is 20, and 20 cards have already been opened, can I continue to open new cards after selecting to cancel 5 cards?
A: No. Cancelled cards cannot release the credit limit that Photon cards can apply for. If you need to apply for more Photon cards, please contact the dedicated Customer Manager to apply.
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Q：What should I do if I forget the 6-digit fixed verification code?
A：If you forget it, you can reset it in "Settings" - "Team Security Verification"- "Team verification code".
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