Welcome to the PhotonPay Help Center
Beginner's Guide
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PhotonPay Account
Payments
Issuing
System Settings
Digital Assets
FAQs
Q：What is the difference between individual membership and corporate membership?
A：
1. Enterprise members receive additional support for issuing, foreign trade collection, and acquiring services.;
2. Enterprise members can apply for a larger number of global accounts.
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Q：Is there a fee for opening an account for enterprise?
A：PhotonPay does not charge authentication or account opening fees. If there are any unofficial channels or individuals charging authentication fees/account opening fees on behalf of PhotonPay, it is fraudulent behavior. Please contact the our customer service or account manager to provide feedback.
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Q：How do I check the exchange rates on PhotonPay platform?
A：Follow these 4 steps:
1. Use your mobile phone number to log in to PhotonPay;
2. Click on "FX" under the Wallet section on the left;
3. Click on "Exchange Rate" at the top of the page to view;
4. If there is no corresponding currency pair, you can create one in the exchange rate section.
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Q：Is there a maximum amount limit for order creating paymentlinks?
A：Yes, there is a maximum limit of 5000 USD per transaction.
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Q: Can I use a frozen card?
A: After freezing the card, the card will not be able to make normal purchases, but it will not affect refunds.
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Q：If I have multiple PhotonPay members , can I set different fixed verification codes for different memberships?
A：Yes, you can set a different 6-digit fixed verification code for each member account. Modifying the 6-digit verification code for one account will not affect the 6-digit verification code settings for other members accounts.
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