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FAQs
Q：How many PhotonPay members can I register with one ID card?
A：One ID can only register one PhotonPay member. (Support for mainland users and Hong Kong users to register)
Reminder: enterprise identity registered PhotonPay member, enterprise identity can also register PhotonPay member. If you need more than one PhotonPay member, you are advised to re-register with a different phone number.
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Q：When the store is linked to a global account, how do I fill in the name of the account holder?
A：You need to fill in the personal or business name (Chinese Pinyin or English translation) used when registering your store, except for Amazon Japan, where you need to fill in the Japanese account name we provide.
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Q：How long does it take for the review to be completed after successfully creating the recipient?
A：After successfully creating the recipient, the review is generally completed within a few minutes. However, if there are abnormalities in the recipient information, the review time may be extended accordingly. The maximum review time is 1 business day. If it's urgent, you can contact your dedicated account manager or PhotonPay customer service. The review status after creating the recipient will not affect the creation of payout orders.
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Q：Can the submitted appeal materials be in Chinese?
A：In order to meet the requirements of the bank, we need the appeal materials you submit to be in English. If the materials contain other languages, it may affect your appeal success rate. Please be sure to use English when submitting the materials.
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Q：Can the minimum transfer in amount be adjusted?
A：The minimum transfer in amount for Photoncards is 20USD and cannot be adjusted.
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Q：Which features require the use of the PhotonCards card authentication?
A：The card authentication may be used when viewing PhotonCards information.
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