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FAQs
Q：What types of companies are allowed to openv cross-border B2B trade global account?
A：PhotonPay's foreign trade B2B account supports account opening for Chinese mainland (including individual businesses), Hong Kong, and overseas corporate entities.
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Q：Is there opening fee and annual fee for a Global account?
A：There are account opening fee and account management fee, and there will be different prices according to different bank accounts, which can be viewed in the Global Account application page at the PhotonPay merchant platform.
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Q：Can I choose a credit card for withdrawal?
A：Cash withdrawal cards do not currently support binding credit cards. It is recommended to use debit cards (first-class accounts) published by national commercial banks.
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Q：What is the difference between credit card refund and chargeback?
A：A refund is the act of returning funds initiated by the merchant after communication with the cardholder, while a chargeback is an act of payment denial initiated by the cardholder (consumer), where the bank forcibly returns the funds, and the initiator is different.
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Q：What is the card's base currency account？
A：The card's base currency account depends on the country where the card is issued. If the card is issued in the United States, the card's base currency account will be the USD account.
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Q：What should I do if I forget the 6-digit fixed verification code?
A：If you forget it, you can reset it in "Settings" - "Team Security Verification"- "Team verification code".
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