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FAQs
Q：Can I transfer or lend my Global Account to others?
A：No, PhotonPay Global account can not be transferred, gifted, leased or lent to any third party, nor can it be used to receive payments on behalf of others.
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Q：When is payment of bill supported?
A：Currently, this function is only available to merchants who usd international trade collection. Before using this function, it is recommended that you apply for a global account and activate the international trade collection function.
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Q: What's the difference between the recipient nickname and account name?
A: The recipient's nickname is only customizable by you on PhotonPay, with the purpose of facilitating your management of payout contacts.
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Q：Can the submitted appeal materials be in Chinese?
A：In order to meet the requirements of the bank, we need the appeal materials you submit to be in English. If the materials contain other languages, it may affect your appeal success rate. Please be sure to use English when submitting the materials.
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Q: If the maximum number of cards to be opened is 20, and 20 cards have already been opened, can I continue to open new cards after selecting to cancel 5 cards?
A: No. Cancelled cards cannot release the credit limit that Photon cards can apply for. If you need to apply for more Photon cards, please contact the dedicated Customer Manager to apply.
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Q：What should I do if I forget the 6-digit fixed verification code?
A：If you forget it, you can reset it in "Settings" - "Team Security Verification"- "Team verification code".
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