Welcome to the PhotonPay Help Center
Beginner's Guide
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Digital Assets
FAQs
Q：What industries are supported for Payment service access?
A：Physical e-commerce, virtual industries are supported for access, and cannot access industries involving alcohol, health products, medicines, seeds, firearms and ammunition, tobacco, gambling, adult content, and infringing products.
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Q：Why am I unable to redirect for authorization when binding an Amazon store?
A：To redirect for authorization you need to log in to the Amazon Seller Center using the common IP address of the store, and there are certain requirements for browser compatibility. It is recommended to use the Chrome browser for authorization.
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Q：Is the PhotonPay exchange rate updated in real-time?
A：The exchange rate is updated in real-time, and transactions are based on the real-time rates at the time of the transaction on PhotonPay.
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Q：Is there a maximum amount limit for order creating paymentlinks?
A：Yes, there is a maximum limit of 5000 USD per transaction.
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Q: Can I operate a refund of the amount on a frozen card?
A: No, frozen cards cannot be refunded.
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Q：Which features require the use of the PhotonCards card authentication?
A：The card authentication may be used when viewing PhotonCards information.
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