Welcome to the PhotonPay Help Center
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FAQs
Q：Can I transfer or lend my Global Account to others?
A：No, PhotonPay Global account can not be transferred, gifted, leased or lent to any third party, nor can it be used to receive payments on behalf of others.
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Q：If the review of the related accounting entry fail, will the bill status change?
A：The status of the bill will change from paid to unpaid.
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Q：How much is the payout fee?
A：The payout fee for PhotonPay depends on the payout method you choose. Please refer to the actual fee displayed on the payout page.
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Q：What is the difference between credit card refund and chargeback?
A：A refund is the act of returning funds initiated by the merchant after communication with the cardholder, while a chargeback is an act of payment denial initiated by the cardholder (consumer), where the bank forcibly returns the funds, and the initiator is different.
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Q: Can I operate a refund of the amount on a frozen card?
A: No, frozen cards cannot be refunded.
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Q：What should I do if I forget the 6-digit fixed verification code?
A：If you forget it, you can reset it in "Settings" - "Team Security Verification"- "Team verification code".
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