Welcome to the PhotonPay Help Center
Beginner's Guide
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Payments
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Digital Assets
FAQs
Q：What industries are supported for Payment service access?
A：Physical e-commerce, virtual industries are supported for access, and cannot access industries involving alcohol, health products, medicines, seeds, firearms and ammunition, tobacco, gambling, adult content, and infringing products.
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Q：I initiated the store migration, but the status changed to canceled a few days later. What is the reason?
A：If the receiver does not agree to accept the store within 48 hours, the system will automatically cancel the migration application.
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Q：If a payment order is successfully revoked, will the funds be returned immediately to the original path?
A：Yes, the funds will be immediately returned to your wallet via the original route.
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Q：What types of card does the paymentlinks support for consumers to complete transaction?
A：Currently, the paymentlinks only support Visa and MasterCard. If there are new types of card added in the future, we will update you.
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Q: Can the funds be refunded if the card status is canceled?
A: It cannot be refunded. Only when the card status changes to cancelled will the funds in the card be refunded to your currency account. It is recommended that you withdraw the card amount before canceling.
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Q：What should I do if I forget the 6-digit fixed verification code?
A：If you forget it, you can reset it in "Settings" - "Team Security Verification"- "Team verification code".
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