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FAQs
How should the "middle name" be filled in during verified identity?
How should the "middle name" be filled in during verified identity?
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Q：Is there a fee for opening an account for enterprise?
A：PhotonPay does not charge authentication or account opening fees. If there are any unofficial channels or individuals charging authentication fees/account opening fees on behalf of PhotonPay, it is fraudulent behavior. Please contact the our customer service or account manager to provide feedback.
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Q: How can I quickly find the payee information of a successfully created recipient?
A: You can click Account >Payout > recipient, and there is a search button below. You only need to enter some information to quickly search.
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Q：What is the difference between credit card refund and chargeback?
A：A refund is the act of returning funds initiated by the merchant after communication with the cardholder, while a chargeback is an act of payment denial initiated by the cardholder (consumer), where the bank forcibly returns the funds, and the initiator is different.
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Q: Can I adjust the dimension of transaction details?
A: Yes, you can freely set the transaction detail dimension and sort it.
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Q：Which features require the use of the PhotonCards card authentication?
A：The card authentication may be used when viewing PhotonCards information.
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