Welcome to the PhotonPay Help Center

A：(1) Foreign trade B2B accounts are suitable for receiving payments in the foreign trade industry. All payment transactions must comply with commercial practices (with genuine and legal international trade or related business relationships) and bank Anti Money Laundering compliance requirements. (2) Only real overseas buyers are supported to pay for the goods or transfer the same name. Unrelated third-party payment is not accepted, and accounts from affiliated companies without trade background are not supported. It is strongly recommended that the buyer pay directly. (3) It is recommended to remind your buyers to add a remittance post script with transaction background and note the buyer's name, product name and other information when making the remittance, which will help with quick entry.  

A：Unpaid and partially paid bills can only be linked to multiple income transactions.

A：Cash withdrawal cards do not currently support binding credit cards. It is recommended to use debit cards (first-class accounts) published by national commercial banks.

A：A refund is the act of returning funds initiated by the merchant after communication with the cardholder, while a chargeback is an act of payment denial initiated by the cardholder (consumer), where the bank forcibly returns the funds, and the initiator is different.

A：You can adjust the number of items at the bottom of the page. The page supports selecting the number of items: 10, 20, 50, 100, 200, 300. After adjustment, click [Batch Transfer in] to batch select regular cards for transfer.

A：If you forget it, you can reset it in "Settings" - "Team Security Verification"- "Team verification code".