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Beginner's Guide
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PhotonPay Account
Payments
Issuing
System Settings

常見問題

Q:What are the restrictions on receiving payments for foreign trade B2B accounts?

A:(1) Foreign trade B2B accounts are suitable for receiving payments in the foreign trade industry. All payment transactions must comply with commercial practices (with genuine and legal international trade or related business relationships) and bank Anti Money Laundering compliance requirements. (2) Only real overseas buyers are supported to pay for the goods or transfer the same name. Unrelated third-party payment is not accepted, and accounts from affiliated companies without trade background are not supported. It is strongly recommended that the buyer pay directly. (3) It is recommended to remind your buyers to add a remittance post script with transaction background and note the buyer's name, product name and other information when making the remittance, which will help with quick entry.    
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Q:When the store is linked to a global account, how do I fill in the name of the account holder?

A:You need to fill in the personal or business name (Chinese Pinyin or English translation) used when registering your store, except for Amazon Japan, where you need to fill in the Japanese account name we provide.  
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Q:How are payouts and withdrawals distinguished?

A:Payout means Payout to a third-party bank account such as a supplier, logistics provider, etc.; Withdrawal means withdrawal to a identity verification subject's bank account with the same name.
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Q:What currencies can be supported for paymentlinks creation?

A:The currency supported for paymentlinks creation are consistent with the payment currency, and can support the transaction currency of mainstream countries worldwide.
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Q: If the maximum number of cards to be opened is 20, and 20 cards have already been opened, can I continue to open new cards after selecting to cancel 5 cards?

A: No. Cancelled cards cannot release the credit limit that Photon cards can apply for. If you need to apply for more Photon cards, please contact the dedicated Customer Manager to apply.
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Q:Which features require the use of the PhotonCards card authentication?

A:The card authentication may be used when viewing PhotonCards information.
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