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Beginner's Guide
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PhotonPay Account
Payments
Issuing
System Settings
常見問題
Q：How long does it take for enterprise membership identity verification？
A：The review for enterprise membership usually takes one business day. You can log in to the PhotonPay merchant platform to check the progress of the review. After the review is passed, you can use the PhotonPay service.
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Q：What payment method is supported for invoice payment?
A：Invoice payment only supports global account collection, that is, merchants make offline payments to the global account opened by PhotonPay. After the merchant makes the payment, this invoice can be used to apply for the associated payment flow and complete the entry.
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Q：What is the CNY currency exchange quota?
A：In accordance with relevant regulatory requirements, trade-related cross-border transactions require genuine and legal transaction background. Transaction details need to be uploaded to complete the application for CNY exchange quota.
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Q：Is there a maximum amount limit for order creating paymentlinks?
A：Yes, there is a maximum limit of 5000 USD per transaction.
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Q: Can transaction details be downloaded?
A: Yes, click on the top right corner of the page [Download] to download the transaction details.
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Q：If I have multiple PhotonPay members , can I set different fixed verification codes for different memberships?
A：Yes, you can set a different 6-digit fixed verification code for each member account. Modifying the 6-digit verification code for one account will not affect the 6-digit verification code settings for other members accounts.
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