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Beginner's Guide
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PhotonPay Account
Payments
Issuing
System Settings
FAQs
Hong Kong China Enterprise Entity Registration
Q：I was previously an personally certified customer, can I change to a certified enterprise?
A：Currently, this kind of account upgrades are not supported; it is recommended to add a new member and perform identity verification as an enterprise.
Invoice Payment
Q：What information does it take to create a invoice?
A：When creating a invoice， the following information needs to be filled in: 1. Buyer Merchant information. 2. Product information.
Payouts
Q：Can I choose a credit card for withdrawal?
A：Cash withdrawal cards do not currently support binding credit cards. It is recommended to use debit cards (first-class accounts) published by national commercial banks.
Payment Links
Q：What currencies can be supported for paymentlinks creation?
A：The currency supported for paymentlinks creation are consistent with the payment currency, and can support the transaction currency of mainstream countries worldwide.
Freeze
Q: Can I operate a refund of the amount on a frozen card?
A: No, frozen cards cannot be refunded.
Team security verification & Two-Factor Authentication
Q：What should I do if I forget the 6-digit fixed verification code?
A：If you forget it, you can reset it in "Settings" - "Team Security Verification"- "Team verification code".
