Welcome to the PhotonPay Help Center
Beginner's Guide
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FAQs
Q：Can I transfer or lend my Global Account to others?
A：No, PhotonPay Global account can not be transferred, gifted, leased or lent to any third party, nor can it be used to receive payments on behalf of others.
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Q：How do I submit entry voucher ?
A：Log in to the Photonpay merchant platform, click "Collections" on the left side of the page, in the opened page select "Entry Voucher Manage," click "Create an entry voucher" in the upper right corner. You need to choose the corresponding proof type based on the source of funds (types include e-commerce receipts, foreign trade receipts, e-wallet top-ups, same-name bank account top-ups, developer platform receipts). Follow the prompts to upload the required documents to complete the addition of the proof of deposit. On the successful proof of deposit page, you can choose to associate the corresponding deposited funds.
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Q: What is the quantity limit for PhotonPay batch payout?
A：The batch payout function of PhotonPay allows for a maximum of 50 payouts per transaction
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Q：Can the submitted appeal materials be in Chinese?
A：In order to meet the requirements of the bank, we need the appeal materials you submit to be in English. If the materials contain other languages, it may affect your appeal success rate. Please be sure to use English when submitting the materials.
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Q：Why did the amount return fail?
A: Please keep at least 1 (card currency) balance in the card. For example, a USD card needs to keep at least 1 USD amount in the card.
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Q：Which features require the use of the PhotonCards card authentication?
A：The card authentication may be used when viewing PhotonCards information.
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