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FAQs
Q：Is there a fee for opening an account for enterprise?
A：PhotonPay does not charge authentication or account opening fees. If there are any unofficial channels or individuals charging authentication fees/account opening fees on behalf of PhotonPay, it is fraudulent behavior. Please contact the our customer service or account manager to provide feedback.
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Q：Does linking to an Amazon store authorization require any specific network environment?
A：
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Q：How are payouts and withdrawals distinguished?
A：Payout means Payout to a third-party bank account such as a supplier, logistics provider, etc.; Withdrawal means withdrawal to a identity verification subject's bank account with the same name.
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Q：What is the difference between credit card refund and chargeback?
A：A refund is the act of returning funds initiated by the merchant after communication with the cardholder, while a chargeback is an act of payment denial initiated by the cardholder (consumer), where the bank forcibly returns the funds, and the initiator is different.
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Q: Can I operate a refund of the amount on a frozen card?
A: No, frozen cards cannot be refunded.
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Q：Which features require the use of the PhotonCards card authentication?
A：The card authentication may be used when viewing PhotonCards information.
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