Welcome to the PhotonPay Help Center
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Beginner's Guide
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PhotonPay Account
Payments
Issuing
System Settings
FAQs
Individual User Registration
Q：What should I do if my picture fails to upload for identity verification?
A：Please check if the picture size exceeds 20MB; pictures that are too large cannot be uploaded successfully.
International Trade Collection
Q：What types of companies are allowed to openv cross-border B2B trade global account?
A：PhotonPay's cross-border B2B trade global account supports mainland and Hong Kong companies (including individually-owned business) and overseas companies to open accounts.
(Note: For overseas companies to open an account, please contact PhotonPay online customer service or exclusive account manager for details)
Payouts
Q: What is the quantity limit for PhotonPay batch payout?
A：The batch payout function of PhotonPay allows for a maximum of 50 payouts per transaction
Add and Management of Site
Q：If a previously approved website is shut down and no longer processes transactions, do I need to inform PhotonPay staff?
A：Yes, please promptly notify your dedicated account manager or customer service representative about the situation, to avoid affecting your normal use.
Freeze
Q: Can I use a frozen card?
A: After freezing the card, the card will not be able to make normal purchases, but it will not affect refunds.
Team security verification & Two-Factor Authentication
Q：If I have multiple PhotonPay members , can I set different fixed verification codes for different memberships?
A：Yes, you can set a different 6-digit fixed verification code for each member account. Modifying the 6-digit verification code for one account will not affect the 6-digit verification code settings for other members accounts.
