Welcome to the PhotonPay Help Center
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Beginner's Guide
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PhotonPay Account
Payments
Issuing
System Settings
FAQs
Hong Kong China Enterprise Entity Registration
Q：What is the difference between individual membership and corporate membership?
A：
1. Enterprise members receive additional support for issuing, foreign trade collection, and acquiring services.;
2. Enterprise members can apply for a larger number of global accounts.
Global Account
Q：Is there a fee for opening an account for enterprise?
A：PhotonPay does not charge authentication or account opening fees. If there are any unofficial channels or individuals charging authentication fees/account opening fees on behalf of PhotonPay, it is fraudulent behavior. Please contact the our customer service or account manager to provide feedback.
Viewing and Applying for E-commerce collection foreign exchange settlement quota
Q：How do I check the CNY exchange quota?
A：After logging in to your PhotonPay account, click "Wallet" > "Payout" > "Foreign Exchange Settlement Limit" to view the corresponding CNY exchange quota.
Payment Links
Q：What scenarios can the paymentlinks function of payment service primarily be applied to?
A：The payment links function is mainly used in scenarios where customized product is provided for consume or small business customer to make purchases. Payment links can be created directly for the consumer to pay. If there are other business scenarios that require this function, please contact your dedicated account manager for confirmation.
Transaction detail
Q: Can transaction details be downloaded?
A: Yes, click on the top right corner of the page [Download] to download the transaction details.
Team security verification & Two-Factor Authentication
Q：Which features require the use of the PhotonCards card authentication?
A：The card authentication may be used when viewing PhotonCards information.
