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FAQs
Q：How long does it take for enterprise membership identity verification？
A：The review for enterprise membership usually takes one business day. You can log in to the PhotonPay merchant platform to check the progress of the review. After the review is passed, you can use the PhotonPay service.
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Q：How long does it take to activate a global account after the store is approved?
A：International Bank of Chicago account activation time: T+1, all other accounts: T+0.
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Q：What is entrusted foreign exchange?
A：With foreign exchange entrustment, you can authorize PhotonPay to try to complete foreign exchange conversion using a specified ideal exchange rate over a period.
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Q：How long is the validity period for a created paymentlinks?
A：When creating a payment links, you must select the duration of its validity. Consumers can make payment within the selected validity period of the corresponding transaction. It's important to note that, once a consumer has successfully made a payment, the payment links cannot be used for pay again.
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Q: Can I use a frozen card?
A: After freezing the card, the card will not be able to make normal purchases, but it will not affect refunds.
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Q：If I have multiple PhotonPay members , can I set different fixed verification codes for different memberships?
A：Yes, you can set a different 6-digit fixed verification code for each member account. Modifying the 6-digit verification code for one account will not affect the 6-digit verification code settings for other members accounts.
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