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FAQs
Q：Can a foreign trade B2B account receive payments from individual payers?
A：If your payer is a sole proprietorship or company under the trade background, or a legal person, shareowner or employee designated by the B2B platform online store, please provide supplementary materials such as the business license of the sole proprietorship or relevant certificates of the company or platform store.
Currently, non-trade payments from individuals without a company background are not supported.
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Q：Why am I unable to redirect for authorization when binding an Amazon store?
A：To redirect for authorization you need to log in to the Amazon Seller Center using the common IP address of the store, and there are certain requirements for browser compatibility. It is recommended to use the Chrome browser for authorization.
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Q: What's the difference between the recipient nickname and account name?
A: The recipient's nickname is only customizable by you on PhotonPay, with the purpose of facilitating your management of payout contacts.
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Q：Is there a maximum amount limit for order creating paymentlinks?
A：Yes, there is a maximum limit of 5000 USD per transaction.
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Q：What is "corrective auth"?
A：The "corrective auth" typically occurs when a cardholder initiates a transaction on a platform, and the seller processes and ships the order. However, if the cardholder requests a "refund" or "reversal" on the platform (while the transaction order status is "successful"), the platform may initiate a "forced deduction" from the Photon Card, with the final transaction status on the platform being successful.
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Q：Which features require the use of the PhotonCards card authentication?
A：The card authentication may be used when viewing PhotonCards information.
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