Welcome to the PhotonPay Help Center
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Beginner's Guide
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PhotonPay Account
Payments
Issuing
System Settings
FAQs
Mainland China Enterprise Entity Registration
Q：How long does it take for enterprise membership identity verification？
A：The review for enterprise membership usually takes one business day. You can log in to the PhotonPay merchant platform to check the progress of the review. After the review is passed, you can use the PhotonPay service.
Supporting Document Managerment
Q：How do I submit entry voucher ?
A：Log in to the Photonpay merchant platform, click "Collections" on the left side of the page, in the opened page select "Entry Voucher Manage," click "Create an entry voucher" in the upper right corner. You need to choose the corresponding proof type based on the source of funds (types include e-commerce receipts, foreign trade receipts, e-wallet top-ups, same-name bank account top-ups, developer platform receipts). Follow the prompts to upload the required documents to complete the addition of the proof of deposit. On the successful proof of deposit page, you can choose to associate the corresponding deposited funds.
Manage Recipient
Q: What's the difference between the recipient nickname and account name?
A: The recipient's nickname is only customizable by you on PhotonPay, with the purpose of facilitating your management of payout contacts.
Payment Links
Q：What currencies can be supported for paymentlinks creation?
A：The currency supported for paymentlinks creation are consistent with the payment currency, and can support the transaction currency of mainstream countries worldwide.
Discard
Q：If my Photoncard has been accidentally cancelled, can I apply for reinstatement?
A：Once the photoncard is cancelled, it cannot be reinstated. Please proceed with caution.
Settings Center
Q：What should I do if I forget the 6-digit fixed verification code?
A：If you forget it, you can reset it in "Settings" - "Team Security Verification"- "Team verification code".
