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Beginner's Guide
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PhotonPay Account
Payments
Issuing
System Settings
FAQs
Mainland enterprises open foreign trade collection registration process
Q：What is the time limit for receiving payments from foreign trade B2B accounts?
A：The delivery time for foreign trade B2B accounts is generally T + 1~ T + 3.
Global Account
Q：After the Amazon collection account is cancelled, does the store still need to be unbound?
A：The status of the store will automatically be changed to "cancelled" after the global account is successfully cancelled, and there is no need to unbind the store. If you need to collect funds for the store at a later stage, you can re-bind the global account for use.
Manage Recipient
Q: How can I view the recipient's bank information?
A：You can click Account >Payout > recipient, and click the gear-shaped setting button on the right to set the display of the recipient's bank name.
Payment Links
Q：What currencies can be supported for paymentlinks creation?
A：The currency supported for paymentlinks creation are consistent with the payment currency, and can support the transaction currency of mainstream countries worldwide.
Amount Return
Q：Why did the amount return fail?
A: Please keep at least 1 (card currency) balance in the card. For example, a USD card needs to keep at least 1 USD amount in the card.
Settings Center
Q：Which features require the use of the PhotonCards card authentication?
A：The card authentication may be used when viewing PhotonCards information.
