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FAQs
Q：What types of companies are allowed to openv cross-border B2B trade global account?
A：PhotonPay's cross-border B2B trade global account supports mainland and Hong Kong companies (including individually-owned business) and overseas companies to open accounts.
(Note: For overseas companies to open an account, please contact PhotonPay online customer service or exclusive account manager for details)
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Q：Is there a fee for opening an account for enterprise?
A：PhotonPay does not charge authentication or account opening fees. If there are any unofficial channels or individuals charging authentication fees/account opening fees on behalf of PhotonPay, it is fraudulent behavior. Please contact the our customer service or account manager to provide feedback.
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Q：Why is currency exchange necessary?
A：Mainly to meet the currency requirements at the time of payment, for example, if the payee only accepts euros, and the PhotonPay wallet account only has dollars, you can make the payment through foreign exchange.
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Q：What scenarios can the paymentlinks function of payment service primarily be applied to?
A：The payment links function is mainly used in scenarios where customized product is provided for consume or small business customer to make purchases. Payment links can be created directly for the consumer to pay. If there are other business scenarios that require this function, please contact your dedicated account manager for confirmation.
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Q：Does Photoncards require real-name identity verification?
A：Once passing identity verification, user can apply for Photoncards and customized cardholder's information.
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Q：What should I do if I forget the 6-digit fixed verification code?
A：If you forget it, you can reset it in "Settings" - "Team Security Verification"- "Team verification code".
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