Welcome to the PhotonPay Help Center
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FAQs
Q：What is the time limit for receiving payments from foreign trade B2B accounts?
A：The delivery time for foreign trade B2B accounts is generally T + 1~ T + 3.
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Q：What information does it take to create a invoice?
A：When creating a invoice， the following information needs to be filled in: 1. Buyer Merchant information. 2. Product information.
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Q：How much is the payout fee?
A：The payout fee for PhotonPay depends on the payout method you choose. Please refer to the actual fee displayed on the payout page.
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Q：What currencies can be supported for paymentlinks creation?
A：The currency supported for paymentlinks creation are consistent with the payment currency, and can support the transaction currency of mainstream countries worldwide.
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Q: Can the funds be refunded if the card status is canceled?
A: It cannot be refunded. Only when the card status changes to cancelled will the funds in the card be refunded to your currency account. It is recommended that you withdraw the card amount before canceling.
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Q：What should I do if I forget the 6-digit fixed verification code?
A：If you forget it, you can reset it in "Settings" - "Team Security Verification"- "Team verification code".
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