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FAQs
Q：What types of companies are allowed to openv cross-border B2B trade global account?
A：PhotonPay's cross-border B2B trade global account supports mainland and Hong Kong companies (including individually-owned business) and overseas companies to open accounts.
(Note: For overseas companies to open an account, please contact PhotonPay online customer service or exclusive account manager for details)
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Q：How many global accounts can a member apply for?
A：PhotonPay supports providing ten global account slots for individual users and twenty global account slots for enterprise users.
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Q：How do I check the exchange rates on PhotonPay platform?
A：Follow these 4 steps:
1. Use your mobile phone number to log in to PhotonPay;
2. Click on "FX" under the Wallet section on the left;
3. Click on "Exchange Rate" at the top of the page to view;
4. If there is no corresponding currency pair, you can create one in the exchange rate section.
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Q：What types of card does the paymentlinks support for consumers to complete transaction?
A：Currently, the paymentlinks only support Visa and MasterCard. If there are new types of card added in the future, we will update you.
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Q：Does Photoncards require real-name identity verification?
A：Once passing identity verification, user can apply for Photoncards and customized cardholder's information.
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Q：If I have multiple PhotonPay members , can I set different fixed verification codes for different memberships?
A：Yes, you can set a different 6-digit fixed verification code for each member account. Modifying the 6-digit verification code for one account will not affect the 6-digit verification code settings for other members accounts.
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